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Arcata

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Delivery and assembly

We deliver from our Bucharest stock or directly from the factory, with our own team, by courier or pallet freight.

Last updated: [DATE]

The Romanian version of this page is legally binding; this English text is a courtesy translation.

Delivery times

Each product page shows its delivery time, depending on availability; the exact time is confirmed in writing with your order or quote:

  • In stock in Bucharest · delivery in 48–72 hours in Bucharest and Ilfov; [X] working days elsewhere in Romania.
  • From the factory · [X–Y] weeks from order confirmation (for companies, from receipt of the proforma payment).
  • Made to order · configured products or large quantities; the exact lead time is stated in the quote.

We let you know by e-mail or phone when the order ships and call you to schedule delivery.

Delivery options

  • Our team (Bucharest and Ilfov) · delivery to your address, including to your floor; rate: [RATE].
  • Courier (FAN Courier, DPD) · for small parcels, nationwide; the rate is stated in your order confirmation or quote.
  • Pallet freight · for bulky furniture, nationwide; the rate is stated in your order confirmation or quote.
  • Showroom pickup · free, once we confirm your products are ready.
Showroom and warehouseBulevardul Pipera nr. 134, 077190 Voluntari, IlfovMonday–Friday [09:00–18:00]
Phone and WhatsApp+40 723 131 415
E-mailcontact@arcata.roOrders and invoices: comenzi@arcata.roProject quotes: oferte@arcata.ro
Company detailsTESSERA NOVA SRLCUI [ ] · Reg. Com. [ ]EUID [ ] · Share capital [CAPITAL SOCIAL] leiRegistered office: [ ]

Assembly

Products are delivered flat-packed, boxed, with assembly instructions. In Bucharest and Ilfov we can assemble them for you: [assembly RATE] or included in a project quote. For complete offices we coordinate delivery and assembly in stages so your team can keep working.

When your parcels arrive

  • Check the number of parcels and the condition of the packaging in front of the courier.
  • If a package is damaged, note it on the delivery document and take photos.
  • Let us know as soon as possible by e-mail or phone; we replace the affected part.